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EXCHANGE POLICY

Please complete the exchange request. If you wish to both exchange and return items on the same order, PLEASE CREATE SEPARATE REQUESTS for the items that you wish to exchange and those that you wish to return. 

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Exchange policy

  1. Please send exchange requests to us within two weeks of receipt of your uniform order

  2. Uniform items can be exchanged for a different size but not for a different item

  3. Items must be returned in their original condition (with tags attached)

  4. Please note that we cannot collect exchanged items from schools

  5. Exchange items will be shipped to you using the same delivery method as the one selected on the original order

  6. If you request a refund then there will be a transaction charge of ¥220 when we process the refund

  7. Please return items to us within two weeks of submitting the exchange request. If items are not received within two weeks, then the exchange request will be automatically rejected.

Exchange process

  1. Please complete the exchange request. If you wish to both exchange and return items on the same order, PLEASE CREATE SEPARATE REQUESTS for the items that you wish to exchange and those that you wish to return. 

  2. Please return the items that you wish to exchange to us at our address below. Please note that you will need to pay the shipping fee to return the items to us. We pay the shipping fee to send the new items to you.

  3. Please make sure that you include a note stating your order number with the items that you are returning. If you do not, there will be a delay in sending the replacement items to you.

Please send items that you wish to exchange to us at:

Top of the Class School Uniform,

Kisami 768-6,

Shimoda-shi,

Shizuoka-ken

415-0028

Tel: 0558-36-4780

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